Sep 20, 2021

Mawazo Writing Africa

Writing about the main

How defaulted mobile loans became Huduma Namba’s Achilles heel

Lately, millions of Kenyans have been baffled after being asked to travel hundreds of kilometers to collect their cards.

Previously, recipients were asked to decide where to send their cards. Now the cards will be sent to the site as indicated on the national identity card. That’s not all. The government, which began mass distributing the cards in February this year, sent messages to applicants on their cell phones to pick them up, but the messages, some say, are incomprehensible.

Those with The Nation said the card was not an important document and they would not waste time or money picking it up.

Peter Yego, Senior Assistant County Commissioner of Embakasi, complained that it was concerned about people not wanting to pick up their cards.

He also admitted that the messages were not clear and that officers spoke to headquarters to make the text messages sent clearer become. p>

“Yes, I can confirm that the messages sent by the government do not indicate the exact location of the pick-up point and this is one of the reasons people are not coming to pick up the cards,” said Mr. Yego.

He added that while Embakasi is a leader in card distribution, it only managed to distribute just 9,000 of the 82,000 cards sent.

“We suspect some of those who applied for the card, moved to other locations due to the pandemic. We also suspect that because of the distance people don’t come and don’t want to spend money on transportation, ”he said.

He also predicts that some of those who applied for the card might be teenagers changed their cell phone numbers which means they did not receive the cards collecting messages. This could be because they borrowed money on their cell phones and threw their SIM cards away when they couldn’t repay the loan.

His views were given by Mohammed Barre, Murang’a County Commissioner , confirms that distributing the cards among the youth has been challenging as many have changed their phone numbers after failing to repay cellphone loans.

Of 51,000 applicants, 5,000 cards have already been issued to residents, said he. He added that the distribution will be a joint venture between the chiefs and village elders to ensure success.

The major hurdle has forced administrators to team up with ward and church leaders to help Identify the missing persons to help.

In Nakuru, Deputy District Commissioner Mike Esimum is also asking residents of Nakuru West to collect their cards.

“Inquire with your local chiefs if your cards are there, ”he said.

In Nairobi, Starehe Deputy District Commissioner Flora Mworoa also called on those who had not yet picked up their cards, saying only 43,000 of the 286,000 received in Nairobi Maps had been collected.

Starehe sub-county received 13,529 maps but only 3,231 were collected.

Kiambu County Registrar of Persons John Njuguna said applicants should register from Ndumberi, Ting ‘ang’ a and Kiambu visit offices to collect their cards.

“We have been hired to distribute these cards along with other administrative offices in our sub-county where residents will pick them up,” said Njuguna.

He urged those who received the notification to collect their cards immediately to clear the backlog.

“Some people may have lost their phones or are no longer using the numbers they registered with. Some may have changed their SIM cards for one reason or another and this may have posed a challenge to the collection, which was slow, ”he added.

Mass Distribution

Only 10 percent of Kenyans picked their Huduma Namba cards after the government introduced mass distribution.

Government spokesman Cyrus Oguna said last month only 300,000 out of two million people responded to the card in text messages sent to it has been broadcast and has been collected since the introduction of mass distribution on February 2nd.

During a press conference in Nairobi, Col (Rtd) Oguna requested those who received the messages to provide the requested information, and then the Pick up cards.

The spokesman noted that most Kenyans delay choosing where to send the card despite receiving messages on their phones asking for this information.

“The options are actually in a link. You click the link and get options. So you choose an area that works best for you, ”he said.

Kenyans have three days to reply to messages picking up their cards. The message link then expires.

“When the message goes away and your card is ready, we’ll go back to the records, find out where you registered, and send the card to an office near your registration location,” he said. p>

In March, Col (Rtd) Oguna warned the public that scammers had asked for money and claimed to be able to deal the cards.

He added that Nairobians can now visit collection points on weekends between 8 a.m. and 8 a.m. 4 p.m.

Huduma Namba is a system that tries to register all Kenyans under a new database.

The Registration process requires information from the user, including their biometric data.

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