eThekwini Municipality has warned residents to pay their municipal bills following the widespread circulation of message on social media calling for residents not to pay their accounts.
The city further warned residents that if they did not pay their bills it could result in the disconnection of services and interest being charged to their municipal accounts.
“The municipality is aware of a notice circulating on social media and via WhatsApp calling for residents to not pay for Municipal services,” eThekwini Municipality said in a statement on Tuesday.
“Revenue derived from customers paying for services is integral to the financial viability and sustainability of eThekwini Municipality. When customers do not pay for these services it brings constraints on the municipality’s ability to keep providing services,” he city said.
“The municipality is aware that many residents are experiencing financial difficulty due to the national lockdown as a result of Covid-19 and the civil unrest experienced recently.”
eThekwini Municipality said that the city has made provision to ease the burden on customers who are in arrears through its debt relief programme that was introduced in May last year. The debt relief programme will continue until December 2021.
“Customers in arrears who want to make a payment arrangement should visit their nearest banking hall or Sizakala Centre. Customers are urged to heed the requirements for all credit arrangements,” the city said.
“Non-payment of municipal bills may result in disconnection and outstanding accounts will be charged incurred interest.”
The municipality said that it was aware of the many repairs and faults throughout the city that its technicians had been unable to attend to due to the unrest last week.
“This has resulted in numerous backlogs. We appeal to residents to be patient as the relevant service units try their utmost best to address the backlog,” the city added.