Sassa apologises to grant beneficiaries affected by paypoint changes

As millions of people prepare to collect their social security benefits, the SA Social Security Agency (Sassa) has issued an apology to affected beneficiaries who are unable to withdraw their money from regular paying offices.

< p>Earlier this month, Sassa announced that beneficiaries will no longer receive their payments at SA Post Office (Sapo) branches due to “cash challenges” preventing people from receiving their welfare payments Cash payment points, including the post office.

Sassa spokeswoman Paseka Letsatsi acknowledged that the change could cause difficulties but advised affected customers to find other ways to access to use their funds.

“Recipients of R350 Social Emergency Assistance Grants are advised to take their ID card and registered mobile phone number with them when making their initial application, as the OTP will be sent to this number , so they can withdraw their grant,” he said. span>

Letsatsi said beneficiaries will still be able to use their gold sass a-cards Supermarket tills to withdraw their money.

Where can I collect my grant?

< span>You You can collect your grant from Pick n Pay, Boxer, Shoprite, Checkers or USAve stores.

Sassa advises recipients of the R350 grant to use this payment option when applying .

Those who have chosen to receive their funds at Sapo branches are asked to visit www.srd.sassa.gov .za< span>and select an option to collect the grant from one of the supermarkets.

“Customers who have an uncollected Covid -19 SRD grant of R350 from Sapo/Postbank can collect it from any of the retail outlets äfte,” said Sassa.

How do I receive my payment?

In conversation with TimesLIVE Letsatsi said that applicants who do not choose a payment method or provide bank details that fail verification will be provided with an account within the Postbank environment.

< span>“It is very important for the beneficiary to have the mobile phone they used to register the application and their ID with them when they go to collect the grant. Once the ID number is entered into the system at the checkout, the one-time PIN (OTP) is sent to the registered phone number. Once accepted, the cash will be paid out,” he said.

How do I change my payment option?

Letsatsi urged all beneficiaries to change their payment method to their personal bank account as this is the fastest and safest way to receive the grant.

Anyone with problems changing their payment method or updating their mobile number can contact the Sassa Helpdesk on 0800 60 10 11 or email[email protected]< /span> send

Applicants must administer the grant entirely electronically and not go to Sassa offices for assistance.